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Office Policies

Appointments

Office visits are by appointment only. To schedule an appointment, please call during regular office hours. If you think you will be late for your appointment, please call as soon as possible so that we may advise you if your late arrival can be accommodated. If you are unable to keep a scheduled appointment, please call the office as soon as possible to cancel and reschedule. This will allow us to schedule another patient in the canceled time slot. If you fail to cancel or reschedule within 24 hours of your scheduled appointment, you will be charged a $50 no show fee.

Orthopaedic offices are known for having unexpected emergencies. We appreciate your patience and consideration during emergencies and will make every effort to meet office appointments on time. 

Prior Approval and Eligibility

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If you have insurance,  our staff will verify your eligibility prior to the office visit. Certain services recommended by our providers may require prior approval by your insurance company. This includes MRIs, CT scans, bone scans, DXA scans, certain injections, nerve conduction tests, certain prescriptions, and almost all surgeries. This process may take a day or two or sometimes even longer to complete. We understand this process can be very frustrating particularly when the patient and the provider are ready to proceed with diagnostic and treatment measures for your condition.

Workers’ Compensation

The Bone & Joint Institute of South Georgia treats many workers compensation injuries. All patients with work-related injuries must provide proof of coverage by their employers insurance company or the employer directly. This verification must be received in our office prior to the appointment. Our providers insist that the workers compensation patient be 100% compliant with all instructions. This includes office appointments, physical therapy appointments, diagnostic study appointments and return to work status. The patient’s failure to comply with the provider’s instructions in these cases may result in the provider discharging the patient from care. At the completion of each visit the patient will be provided with a “work status certificate” which outlines the patient’s ability to perform certain functions. The employer will then use this information to determine whether or not the employee can actually return to the workplace. 

Disability Insurance

If your condition results in the inability to work and you have disability insurance, please inform your provider during your office visit. The office staff can complete your disability insurance form for a charge of $30 for up to three pages, payable at the time of request. Please allow ten days for completion. Individual policies define disability and hence your benefits. Disability definitions vary greatly from policy to policy. Our office will state on the forms what you physically can and cannot do. Your insurance company will then determine if that level of function qualifies you for disability benefits.

Medications

Medications will be refilled during office hours only (and on Fridays by noon). It is advisable to request prescription refills before the current prescription runs out. This will allow time for your prescription to be refilled properly.  Narcotic pain medicines are prescribed with great caution.  These medicines have significant dependance and abuse potential and can cause great harm. They are to be taken only as prescribed and must last the length of time noted on the prescription label.  If we learn you are receiving narcotic prescription pain medicines from other doctors we will no longer prescribe or refill prescription pain medicines for you.